Conditions of use

Welcome to northernlighting.com.au and thank you for shopping with us.

These Terms and Conditions govern the use of northernlighting.com.au ("the website") and the purchase of any goods from it. The website is operated and managed by Northern Lighting (ABN 70118885411).

If you need more assistance you can always contact our Customer Service team at email info@northernlighting.com.au

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Northern Lighting reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Any liability of Northern Lighting or it's Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of northernlighting be limited to:

1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

The information contained on the website is provided by Northern Lighting in good faith. To the best of Northern Lighting's knowledge, the information is accurate and current. However, Northern Lighting and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, Northern Lighting disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Northern Lighting makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Northern Lighting does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Northern Lighting is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Northern Lighting will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

Copyright in the northernlighting.com.au website is property of Northern Lighting. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Northern Lighting and third parties. This property may only be used for the purposes of browsing the northernlighting.com.au website and acquiring goods and services of northernlighting.com.au.

These Terms and Conditions are governed by the laws in force in NSW, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of NSW, Australia and any courts, which may hear appeals from those courts.

If you purchase goods and services from northernlighting.com.au or create an account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Northern Lighting with current, complete and accurate customer information when asked to do so by the website or an employee of Northern Lighting.

All care is taken to ensure that northernlighting.com.au websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

We treat all customer information in accordance with our Privacy Policy.

Our Privacy Policy constitutes part of these Terms and Conditions:

At northernlighting.com.au, we would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.

For northernlighting.com.au to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.

Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with northernlighting.com.au, this is provided through the use of Cookies.

• Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
• Cookies enable our systems to recognise your browser and welcome you back to the Store.
• By disabling cookies, you will not be able to participate in some of the features offered by northernlighting.com.au
• Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
• We recommend that you leave your Cookies enabled otherwise, you will not be able to shop with us.
• Our cookies don't send us back any information about your computer or any other information on your hard drive.

Information that you have provided us will be used in three ways:

• To enhance your shopping experience
• To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message
• To generate a holistic but anonymous view of the northernlighting.com.au customer base. This information will allow us to analyse trends and demographics to help northernlighting.com.au improve on the services provided.
• It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our members in any way and honour their right to privacy.

• Partners
  Third party companies and individuals have been engaged to perform functions on behalf of Northern Lighting. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
• Authorities
  Northern Lighting will pass on any information relating to suspected fraudulent activity to appropriate authorities
• Partner Stores
  With organizations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with stores who have the same regard to Privacy as we do.
• Industry Groups
  From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
• Verification of Accounts
  We do use various details to verify information given to us by our members. At times, we use:
  • names on member accounts to compare with information on credit cards
  • we use member phone numbers and email addresses provided to us to communicate with customers about payments
  • we use member addresses to check against credit card billing addresses etc.
  • in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
  • Many of these checks are done manually and communication is handled carefully by a member of Northern Lighting's own Customer Service team.
• Lost login and Password details
  All information is kept private. Many account holders often forget details such as their passwords. We do not distribute these either via telephone or email. The customer is informed of their "Password reminder" rather than the actual password being given out.

• All information submitted to northernlighting.com.au is secured using Secure Sockets Layer (SSL) software.
• Information sitting on the northernlighting.com.au website is protected by state-of-the-art encryption and firewall technology

• Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
• northernlighting.com.au provides you with the following tools to manage your information, the tools will evolve as the northernlighting.com.au website evolves:
  • My Account (To manage all personal details)
• If you need more assistance you can always contact our Customer Support team at email info@northernlighting.com.au

It is important that any information provided or purchases made by children have the consent of parents or guardians.

Sign out or close your browser once you have finished shopping within northernlighting.com.au or associate partner stores. This is to ensure that others cannot access your personal information and correspondence.

If you share a computer with someone or are using a computer in a public place like a library or Internet cafe? You as an individual are responsible for the security of and access to your computer.

• You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and northernlighting.com.au
• Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site

If you need more assistance you can always contact our Customer Support team at email info@northernlighting.com.au

northernlighting accounts are non-transferable. You may update, edit or terminate your account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.

As a northernlighting account holder, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your account and password.

Prices of goods and services and delivery and other charges displayed on the northernlighting.com.au website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Some products on northernlighting.com.au may not be immediately available for despatch from our supplier, due to circumstances beyond our control. However, where possible, we will advise you of any delay by advertising the release or campaign (sale) date accordingly. By submitting your order after being advised of such delays, you are accepting such timeframes into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted, we will contact you accordingly.

Orders will not be despatched until payment in full has been received and northernlighting.com.au is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, northernlighting.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

If you need to cancel an order, please contact us immediately at info@northernlighting.com.au. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

northernlighting.com.au will not exchange or refund goods unless they were damaged or faulty when purchased.

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.

In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to northernlighting.com.au.

You agree to waive any and all claims that you now have or may have in the future against Northern Lighting and Northern Lighting's Associates which relate to or are incidental to any transaction.

You agree to indemnify and hold Northern Lighting harmless from and against any and all claims, loss or expense that may be incurred by Northern Lighting or Northern Lighting's Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Northern Lighting and Northern Lighting's Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.