Setting up a northernlighting.com.au account
If this is your first time shopping at northerlighting.com.au you will need to set
up a new account. All customers require an account to purchase.
It only takes a couple of minutes and once registered you can start shopping straight
away and it will save you time when you order in the future.
- Select the Free Account button located in the top right hand corner of the page,
alternatively you can go here: Free Account
- You will be asked to choose a username & password and delivery address details.
- Northernlighting customers have various functions available which can be accessed
through your account page and set up
- Once you have set up your account you will be required to log in before you can
go shopping.
- You will receive a confirmation email that your account has been successfully set
up.
- Every time you place an online order in the future, just enter your username and
password into the Login section and you are ready to order.
- Please note: All information provided by customers is stored on our secure server
and only used to enhance your shopping experience
How To Shop
Imagine as you search for a product that you are carrying a shopping cart in which
you can place the products you'd like to buy. When you find a product you like,
click on the 'Add to Cart' button and that product will be placed in your Shopping
Cart. At any time you can click on the shopping cart botton located in the top right
hand corner of the page and it will take you directly to the shopping cart page.
What if I change my mind?
After you click 'Add to Cart', your Shopping Cart Contents will be displayed. On
this page you can:
- Change the quantity of the product(s) in your Cart
- View the product(s) you have chosen
- Take the product(s) out of your Cart by clicking on 'Remove' and then 'Update'
- Click 'Continue Shopping' to choose more products and add them to your Shopping
Cart.
What happens when I've finished shopping?
When you've finished choosing, click the 'Proceed to Checkout' button underneath
your Shopping Cart Contents. You will then be asked to confirm your delivery address,
select a payment option and then confirm your order. (Click here
to see payment options)
Receipt & order confirmation.
At the end of the payment process you will be presented with a confirmation screen
containing your order number. This page can be printed for your reference. You will
also be sent an email confirming this order number as soon as your order has been
finalised.
Security Message
Before you proceed to the payment process, you may be given a security message by
your Internet browser. This is to advise you that the northernlighting.com.au payment
process is secure, and cannot be viewed by anybody else. Click OK to Continue.
If you need more assistance you can always contact our Customer Service team on
02 9905 1698 between 9:00am - 5:00pm AEST 7 days (excluding public holidays),
or email info@northerlighting.com.au
Delivery locations & delivery costs
Once you have selected your products, it's time to tell us where you want them sent.
Your account address will be automatically saved in the delivery details section
for you to select. However, if you are sending to an alternative address you just
need to enter the new address and you can also save that address for future reference.
Where Do We Deliver - Australia only
Whomever you are buying for, northernlighting.com.au will deliver most items to
any address within Australia:
Delivery times do vary and depends on destination.
Delivery Method
northernlighting.com.au's delivery partner is Australia Post.
Delivery Costs
Standard Delivery Costs
Standard Delivery to businesses and residential addresses within Australia incurs
a cost regarding their destination and order amount.
Disclaimer
We believe that we have aligned ourselves with excellent delivery partners, but
there may be times when, despite their best efforts, parcels are delayed in the
delivery process. We will always endeavour to work with our delivery partners to
ensure prompt arrival of your products.
Terms and Conditions - Delivery
Despatch times & product availability
Not all products are kept in our fulfilment centre, so certain items cannot be despatched
the day they are ordered. Please note that despatch times are estimated and are
subject to change and begin once the order has been paid for in full.
Despatch times
If a product is not in stock despatch times may differ on various products. Estimated
turnaround depends on the supplier's performance and reliability.
Payment options
We accept online Credit Card payment and Direct Deposit.
Credit cards:
Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account.
- northernlighting.com.au accepts most major credit cards: VISA, MasterCard
- Our online payment system at northernlighting.com.au is completely safe, as all
of your credit card details are encrypted.
Direct Deposit Details:
Bank: Westpac Bank
Account Name: Northern Lighting
BSB: 032-173
Account Number: 283711
*Please quote your name and order number with Direct Bank Account Deposits and note that your order will not be processed until funds are cleared and available on Northern Lighting bank account.
Terms and Conditions - Information Provided by You
Receipt & order confirmation
At the end of the payment process you will be presented with a confirmation screen
containing your order number. This page can be printed for your reference. You will
also be sent an email confirming this receipt number as soon as your order has been
finalised.
Returns and refunds
Ensuring that our customers are 100% satisfied is of the utmost importance to the northernlighting.com.au team.
Terms and Conditions - Returns and Exchanges
Please note northernlighting.com.au does not Refund or Exchange Fashion goods unless they are faulty or damaged.
Making a Return
If you want to return a product to us for a refund or exchange because it is faulty
or damaged, you can do so through Australia Post. Please contact our customer service
consultants by emailing info@northernlighting.com.au or by calling 02 9905 1698
if you wish to do so.
Refunds
To process a refund, northernlighting will:
The amount refunded will depend on the reason for the return. If you have received:
- A damaged product or the wrong product, we will be happy to refund both the product
and delivery costs
Exchanges
To complete an exchange, Please contact our customer service
consultants by emailing info@northernlighting.com.au or by calling 02 9905 1698. If there is
a difference in the price of the products involved in the exchange, please tell
us how we should refund or charge you.